Looking for a job

Gabriel Marquez

@gabrielmarquezc

Message

I drive customer retention, sales, and memorable guest experiences across hospitality and contact centers.

Guatemala

Message

What I'm looking for

I'm looking for a customer-facing role where I can build strong relationships, improve customer experiences, generate sales, and contribute to retention and engagement outcomes.

I've driven customer retention and residential internet and Smart Home Security sales at TELUS International, generating 22–30 sales per month through upselling, objection handling, and tailored solutions.

In hospitality roles with Socialtel, La Fortuna Atitlán, and Selina, I've planned engagement events, managed front desk operations, and built relationships with international guests to improve satisfaction, repeat visits, and on-site revenue.

I've also supported U.S.-based Walmart customers in a high-volume call environment, handling around 50 daily calls and maintaining a 4.8/5 customer satisfaction rating.

Experience

Work history, roles, and key accomplishments

F&B Experience & Events Associate

Socialtel Medellín

Jan 2026 - Jul 2026 (6 months)

Delivered high-quality experiences for international guests in a fast-paced hospitality environment. Planned and executed events to increase on-site engagement and revenue.

Customer Experience Event Planning Guest Relations Upselling

Reception Manager

La Fortuna Atitlàn

Jan 2025 - Oct 2025 (9 months)

Managed front desk operations and ensured seamless guest experiences.
Handled customer concerns and escalations, providing timely solutions.
Maintained high service standards and supported daily operations.

Front Desk Administration Customer Experience Management Upselling Problem Management

Sales & Retention Specialist

TELUS International AI Inc

Oct 2023 - Dec 2024 (1 year 2 months)

Managed ~15 daily calls focused on customer retention and sales of residential internet and Smart Home
Security services.
Constantly generated 22-30 sales per month through upselling and objection handling. Reduced customer turnover by offering tailored solutions and improving customer satisfaction.

Upselling Problem Management Sales Retention Customer Success

Experience Manager

Selina Atitlàn

May 2022 - Feb 2023 (9 months)

Provided personalized experiences for international guests.
Improved online feedback and guest satisfaction through tailored service.
Coordinated with multiple teams to deliver consistent service quality.

Problem Management Customer Experience Management Budget Management Hospitality Management

Customer Service Representative

IntouchCX

Oct 2021 - Apr 2022 (6 months)

Handled ~50 daily calls assisting U.S.-based customers with orders, refunds, and issue resolution.
Maintained an average 4.8/5 customer satisfaction rating.
Resolved complex customer issues efficiently in a high-volume environment.
Delivered clear communication and problem-solving to ensure positive customer experience.

Problem Management Hospitality Management Customer Service Service Delivery