Open to opportunities

Sebastian Wong

@sebastianwong

Message

I am a bilingual sales and customer-retention supervisor driving revenue growth and reducing churn.

Guatemala

Message

What I'm looking for

I seek a leadership role where I can apply bilingual communication, sales strategy, and customer-retention skills to mentor teams, reduce churn, and drive measurable revenue growth in a collaborative, growth-focused company.

I have more than five years of customer service, sales, and technical support experience, currently supervising sales and customer retention at VXI. I thrive in dynamic environments where problem-solving and customer satisfaction are key.

At Teleperformance I reduced errors by 15% through thorough claims analysis and workflow improvements; at Grupo UMA I grew sales and collections by 20% through tailored financial guidance. At TELUS I surpassed travel sales targets by 18% and increased revenue 10% through effective cross-selling and package planning.

I am bilingual in Spanish and English, regularly coach teams, examine performance metrics to pinpoint improvement opportunities, and consistently pursue new challenges while delivering proactive solutions.

Experience

Work history, roles, and key accomplishments

Current

Supervisor, Sales & Retention

Current

VXI

Feb 2025 - Present (7 months)

Manage and coach the sales and customer retention team to ensure agents meet weekly and monthly targets, implementing retention strategies that increase customer loyalty and decrease cancellations. Analyze performance reports and KPIs to identify improvement opportunities and drive team results.

Sales Management Customer Retention Team Leadership KPI Analysis Coaching CRM performance reporting

Insurance and Triage Analyst

Teleperformance

Jun 2024 - Jan 2025 (7 months)

Evaluated insurance claims and performed administrative triage of complex cases, reducing processing errors by 15% through thorough analysis and improved workflows. Collaborated cross-functionally to enhance claims processing efficiency across chat channels.

Insurance Claims Processing Triage Data Analysis Cross Functional Collaboration Chat Support Administrative Processing Microsoft Office

Financial Consultant & Sales Rep

Grupo UMA

Jan 2024 - Jun 2024 (5 months)

Provided financial guidance to clients and distributors and supported financing alternatives, driving a 20% increase in sales and collections through tailored solutions and relationship-building. Delivered ongoing training and support to sales teams to improve performance and customer satisfaction.

Financial Consulting Sales Point of Sale Financing Client Relations Collections Sales Training Negotiation

Sales Representative & Travel Consultant

Telus International

Nov 2022 - Jan 2024 (1 year 2 months)

Planned and coordinated tailored vacation packages, surpassing sales targets by 18% and increasing ancillary revenue by 10% through effective cross-selling. Managed complex travel inquiries and delivered high-quality customer service via phone, email, and chat.

Customer Service Cross Selling Phone Support Email Support Chat Support Revenue