Open to opportunities

Estuardo Garcia

@estuardogarcia

Message

I optimize CRM operations and customer experiences through data-driven process improvement.

Guatemala

Message

What I'm looking for

I'm looking for opportunities where I can improve customer experiences, optimize CRM processes, use data to guide decisions, lead teams, and build strong client relationships.

At IntouchCX, I coordinate teams and processes to implement and optimize CRM tools, lead training, and drive continuous-improvement strategies that raise productivity and service quality.

I previously supported customer experience and data analysis at Conduent, managing CRM data and processes, producing strategic reports for decision-making, and analyzing trends to strengthen customer loyalty and operational efficiency. I also coordinated direct client support and problem resolution.

I'm bilingual in English and Spanish, with a degree in business administration and ongoing MBA studies. I bring experience in client negotiation, conflict resolution, employee training, leadership, and market-positioning advice.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Manager

Current

IntouchCX

Mar 2022 - Present (4 years 6 months)

Responsible for coordinating teams and processes for the implementation and optimization of CRM tools, leading training sessions and continuous improvement strategies that increased productivity and service quality. Accountable for managing strategic client negotiations, reducing escalation risks, and strengthening trust-based relationships.

CRM Management Process Improvement Liderazgo Gestión De Proyectos

Customer Experience & Data Analysis

Conduent

Mar 2021 - Feb 2022 (11 months)

Responsible for managing data and processes in CRM, generating strategic reports that facilitate management decision-making and improve operational efficiency. Coordinated direct client support and problem resolution, as well as analyzing trends to propose innovative solutions aimed at customer loyalty and process optimization.

Funciones De Recepcionista Atención al Cliente Entrada De Dados Análisis de Datos Gestión De Alta Demanda