Open to opportunities

Ashalee Carter

@ashaleecarter

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Operations manager optimizing customer service and remote workflows.

Jamaica

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What I'm looking for

I seek a role where I can streamline operations, lead customer-focused teams, improve processes, and contribute to growth in a collaborative, results-driven environment.

I am an operations manager with 3+ years of hands-on experience improving customer service, CRM workflows, and remote team collaboration across fast-paced environments.

I have a track record of resolving high-volume support requests using Zendesk and Intercom, achieving strong satisfaction rates while also assisting with accounts receivable and training new staff.

I design and publish marketing assets, oversee social media, manage invoices, and coordinate daily schedules and communications to ensure smooth operations and timely service delivery.

I bring practical administrative experience from financial and government internships and freelance project management, and I focus on process optimization, client satisfaction, and clear cross-department collaboration.

Experience

Work history, roles, and key accomplishments

Operations Manager

Dr Fix It Handyman Services

Sep 2024 - Feb 2025 (5 months)

Managed daily schedules, handled incoming calls and messages, and improved client communication across platforms while designing ads, overseeing social media, and managing company invoices.

Customer Service Zendesk Intercom Social Media Management Invoicing Graphic Design Remote Collaboration Process Optimization

Operations Specialist

Peach

Feb 2023 - May 2024 (1 year 3 months)

Delivered customer support via Zendesk and Intercom, resolving 30+ Level 3 tickets daily with 95% satisfaction and assisted accounts receivable while training new employees to boost team productivity.

Zendesk Intercom Customer Support Accounts Receivable Training CRM Process Improvement

Business Support / Intern

National Commercial Bank

Feb 2020 - Sep 2021 (1 year 7 months)

Opened and approved customer accounts including JCSD accounts, conducted customer research and maintained data accuracy while supporting process improvements across departments.

Customer Onboarding Research Cross Functional Collaboration & Compliance Administrative Support Banking Operations

Administrative Assistant Intern

Jamaica Customs Agency

May 2019 - Dec 2019 (7 months)

Operated multi-line phone systems, managed mail distribution and company records, and assisted in tracking employee hours to ensure accurate payroll processing.

Administrative Support Multi Line Phone Systems Records Management Payroll Mail Distribution Organization Communication Office Administration

Freelance Business Manager

Fiverr

Jan 2017 - Dec 2019 (2 years 11 months)

Provided social media management, graphic design, and business services to diverse clients, maintaining strong client relationships and delivering tailored solutions on time.

Social Media Management Graphic Design Client Management Project Management Time Management Communication