Gabriel Garcia Vazquez

I’m a detail-oriented Operations and Customer Success professional with a background managing high-volume client accounts and processing sensitive Customer Support financial data for leading US institutions. I focus on maintaining top-tier Quality Assurance (QA) scores by following financial compliance, privacy protocols, and corporate guidelines, including consistently achieving a 95%+ QA performance.

In my Customer Operations Specialist role, I resolve 40+ inbound inquiries daily via phone and digital channels, de-escalate complex billing and account access complaints, and support remote-first collaboration to improve CSAT metrics. I also bring tech-savvy strengths across CRM and daily systems work, supported by tools like Google Workspace, MS Office, Excel, Trello, and Discord, and I’ve led 2D visual development and animation work using Adobe Photoshop, Adobe Illustrator, Adobe Animate, Spine, and Aseprite.