Carlos Andres Sanchez Sanchez
@carlosandressanchezs
Customer care professional with 2+ years' experience supporting high-value clients and multimedia production skills.
What I'm looking for
I am a dedicated customer care professional with over two years of experience managing inquiries for international money transfers, primarily using Zendesk to support high-value clients at Euronet (Ria and Xe). I combine patience, initiative, and problem-solving to deliver accurate information and high-quality service in fast-paced environments.
Earlier in my career I worked in audiovisual media production as an animator and audio mixer, creating 2D/3D animation, characters, backgrounds, special effects, and mixed audio for film and TV. These creative roles sharpened my attention to detail, technical facility with digital tools, and ability to collaborate across teams.
I am highly proficient in English and a native Spanish (Castilian) speaker, with foundational French (A2). I seek roles that leverage my customer support expertise and technical/creative background, where I can contribute to process improvements and support high-value customer experiences.
Experience
Work history, roles, and key accomplishments
AI Trainer
RWS
Sep 2025 - Present (2 months)
Trained and labeled data for AI systems, improving model performance through quality annotations and iterative feedback loops.
Customer Care Representative
TickPick
Jul 2025 - Aug 2025 (1 month)
Provided customer support across channels, resolving inquiries and issues to maintain service quality and customer satisfaction.
Customer Care Representative
Euronet
Jul 2023 - Jul 2025 (2 years)
Supported Ria and Xe customers for international money transfers, managing high-value and complex cases via Zendesk and improving resolution efficiency.
Audio Mixer
Creative Emotions
Oct 2022 - May 2023 (7 months)
Edited and mixed audio for film and TV using digital audio tools to deliver polished soundtracks for broadcast and production.
Animator
Raptor Studios
Nov 2021 - Oct 2022 (11 months)
Created 2D/3D animations, characters, and effects for merchandising and presentations, delivering assets for international clients.
Education
Degrees, certifications, and relevant coursework
Universidad Politécnica de Santa Rosa Jáuregui
Occupational (Certificate), Animation and Visual Effects
Completed occupational studies in Animation and Visual Effects covering 2D and 3D animation, screenwriting, digital and artistic drawing, 3D modeling, storyboard, photography, and photo editing.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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