Gabriele Calogiuri

GC

Open to opportunities

Gabriele Calogiuri

@gabrielecalogiuri

I am a customer-focused team manager specializing in B2B support and UX-driven solutions.

What I'm looking for

I seek an international, customer-centric role with leadership responsibilities where I can improve processes, develop UX and technical skills, mentor teams, and continue career growth in a collaborative environment.

I am a multicultural customer-service and sales professional with broad international experience across the UK, Portugal, Spain, South Africa and Australia. I combine strong commercial instincts with hands-on delivery in demanding, fast-paced environments.

As a Team Manager (B2B) at Booking.com, I lead, coach and develop teams to meet performance goals and deliver outstanding partner support. I drive process improvements, analyze performance metrics and foster a collaborative, results-driven culture.

My background spans B2B support, front- and back-office customer service, sales development, photography and hospitality management, giving me wide operational versatility. I hold UX, web and digital design certifications and use tools such as Figma, Adobe Creative Suite and Microsoft 365.

I work well under pressure, enjoy mentoring others, and remain eager to learn new skills and take on stretch responsibilities. I bring strong language skills and a proven track record of achieving targets while balancing competing priorities.

Experience

Work history, roles, and key accomplishments

BO

Current

Team Manager - B2B

Current

Booking.com

Mar 2024 - Present (2 years 3 months)

Lead and develop high-performing teams to meet goals and deliver outstanding service and operations. Manage daily workflows, align with company objectives, and foster a collaborative, results-oriented culture in a global environment. Drive process improvements, analyze metrics, and support employee growth and engagement.

DI

Customer Service Host

Jul 2020 - Jul 2023 (3 years)

Provided client support on Betway & SpinGroup online Casino and Sport Betting via Live Chat, Email, Phone Call. collaborating with internal departments on Tech Ticketing, GDPR, Responsible Gambling, Risk&Fraud, AML, and further more. The Markets assisted were Italian, Swedish and occasionally ROW.

QU

Photo Stand Manager&Photographer

Quickstart

Aug 2019 - Jan 2020 (5 months)

• Front Office: Sales point Management, Client Acquisition, Sales finalization, packages/combo deals creation, retention, up-selling.
• Photography: Professional Photo Shooting on Set, Indoor and Outdoor on nature background and natural lighting.
• Back Office: Editing and Printing.

Education

Degrees, certifications, and relevant coursework

AS

AIT Sydney

Diploma, Digital Design

2017 - 2018

Completed a Digital Design Diploma at AIT Sydney focused on digital and graphic design principles and tools.

NE

NewpeopleTeam

Certificate, Art Direction

2019 -

Completed an Art Direction Certificate at NewpeopleTeam in Milan (Jan–Apr 2019), focused on art direction practices.

GC

Google (Coursera)

Professional Certificate, User Experience (UX) Design

2023 -

Completed the Google UX Design Professional Certificate via Coursera in 2023, covering user research, prototyping, and UX processes.

Tech stack

Software and tools used professionally

Tableau

Gmail

Figma

Adobe Photoshop

Microsoft Office 365

Adobe Illustrator

Microsoft Power BI

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