Open to opportunities

Gabriele Calogiuri

@gabrielecalogiuri

Message

I am a customer-focused team manager specializing in B2B support and UX-driven solutions.

United Kingdom

Message

What I'm looking for

I seek an international, customer-centric role with leadership responsibilities where I can improve processes, develop UX and technical skills, mentor teams, and continue career growth in a collaborative environment.

I am a multicultural customer-service and sales professional with broad international experience across the UK, Portugal, Spain, South Africa and Australia. I combine strong commercial instincts with hands-on delivery in demanding, fast-paced environments.

As a Team Manager (B2B) at Booking.com, I lead, coach and develop teams to meet performance goals and deliver outstanding partner support. I drive process improvements, analyze performance metrics and foster a collaborative, results-driven culture.

My background spans B2B support, front- and back-office customer service, sales development, photography and hospitality management, giving me wide operational versatility. I hold UX, web and digital design certifications and use tools such as Figma, Adobe Creative Suite and Microsoft 365.

I work well under pressure, enjoy mentoring others, and remain eager to learn new skills and take on stretch responsibilities. I bring strong language skills and a proven track record of achieving targets while balancing competing priorities.

Experience

Work history, roles, and key accomplishments

Current

Team Manager - B2B

Current

Booking.com

Mar 2024 - Present (1 year 5 months)

Lead and develop high-performing teams to meet goals and deliver outstanding service and operations. Manage daily workflows, align with company objectives, and foster a collaborative, results-oriented culture in a global environment. Drive process improvements, analyze metrics, and support employee growth and engagement.

Customer Service Host

DigiOutsource

Jul 2020 - Jul 2023 (3 years)

Provided client support on Betway & SpinGroup online Casino and Sport Betting via Live Chat, Email, Phone Call. collaborating with internal departments on Tech Ticketing, GDPR, Responsible Gambling, Risk&Fraud, AML, and further more. The Markets assisted were Italian, Swedish and occasionally ROW.

Photo Stand Manager&Photographer

Quickstart

Aug 2019 - Jan 2020 (5 months)

• Front Office: Sales point Management, Client Acquisition, Sales finalization, packages/combo deals creation, retention, up-selling.
• Photography: Professional Photo Shooting on Set, Indoor and Outdoor on nature background and natural lighting.
• Back Office: Editing and Printing.