Sophie Dean

Managed a dynamic and changing team of colleagues in a high-pressure, target-driven sales environment, consistently exceeding monthly sales targets within a highly regulated industry. Provided daily coaching, mentoring, and on-the-job training to staff to ensure they met KPIs and individual development goals.

Managed a portfolio of accounts, guiding customers through every step of the car buying journey. Developed and maintained strong relationships with customers, lenders, dealers, and co-workers while working within a highly regulated environment (FCA) with a strong focus on customer journey, TCF, and compliance.

Conducted outbound calls to customers who purchased kitchen appliances online, ensuring product correctness and upselling warranty packages. Worked to set sales and compliance targets, consistently meeting and exceeding them while providing a high level of professional service to maintain high NPS scores.

Called customers interested in PPI claims, promoting claim benefits and encouraging pack returns. Fact-found for additional claims and sold packs to customers after discussing their PPI claim, working towards and exceeding various customer service and pack return targets.

Contacted customers for the Vodafone campaign, understanding their needs and selling mobile contracts, laptops, or iPads. Provided advice on packages and prices, overcame objections, and completed sales while achieving and exceeding both sales and quality targets.

Worked on outbound sales, cold calling for luxury kitchens and setting appointments for field sales executives to visit for kitchen quotes. Qualified customers' suitability for finance and the kitchen, with targets based on kitchens sold on the appointment.

Grade: D, C, B

Completed A-Level studies in English, Drama, and Finance. Achieved grades D in English, C in Drama, and B in Finance.

Grade: C, C, C, C/C, B

Completed GCSE studies in English Literature, English Language, Mathematics, Science Double, and Drama. Achieved grades C in English Literature, English Language, Mathematics, and Science Double, and B in Drama.