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Gabriela Vucovan

@gabrielavucovan

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Experienced administrative professional with a passion for client experience.

Romania

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What I'm looking for

I am looking for a role that values teamwork, offers growth opportunities, and allows me to enhance client experiences.

I'm Gabriela Vucovan, an experienced administrative and operations professional with over 10 years of hands-on experience. My career has been dedicated to supporting teams, organizing systems, and ensuring smooth operations both in-person and remotely. I thrive in environments that require structure and clear communication, and I take pride in helping businesses stay on top of tasks, calendars, documents, and customer interactions.

In my recent role as a Client Experience Coordinator at S.C. Phuket Massage S.R.L., I managed scheduling for 12 therapists and over 70 daily appointments, significantly improving client retention by 25% through exceptional customer service. My previous experience as an Operations Manager allowed me to enhance brand visibility by planning large-scale events and streamlining internal processes, reducing operational waste by 35%. I am committed to quality and efficiency in every aspect of my work.

Experience

Work history, roles, and key accomplishments

Client Experience Coordinator

S.C. Phuket Massage S.R.L.

Oct 2021 - Mar 2025 (3 years 5 months)

Managed scheduling for 12 therapists and over 70 daily weekly appointments, handling front desk operations including bookings, payments, and client concerns. Improved rescheduling efficiency by introducing a simple digital tracking system and ensured top-tier customer service, contributing to a 25% increase in client retention.

Customer Support Time Management Problem Solving Client Communication Calendar Management Scheduling

Operations Manager

SC Ksana Art And Colour SRL

Aug 2017 - Jan 2021 (3 years 5 months)

Supervised daily operations, ensuring smooth workflow and high-quality service delivery, and coordinated recruitment, training, and performance evaluations for team members. Planned and organized large-scale beauty events, significantly enhancing brand visibility and client engagement, while streamlining internal processes to reduce operational waste by 35%.

Team Leadership Process Optimization Strategic Planning Resource Management Recruitment Onboarding

Assistant Manager/ Call Center Service Lead

S.C. Armin Bet Limited S.R.L.

Jun 2013 - Aug 2017 (4 years 2 months)

Led onboarding and training programs for call center staff while handling high-volume data entry and maintaining accurate records for over 3,000 customers. Implemented the OTRS ticketing system, resulting in a 30% increase in resolution tracking, and spearheaded internal restructuring of support protocols, cutting escalation rate by 25%.

Team Management CRM Microsoft Word Microsoft Excel Process Improvement HR High Volume Data Entry

Education

Degrees, certifications, and relevant coursework

Dimitrie Cantemir University

Bachelor's degree, Turistic Management

Studied Turistic Management at Dimitrie Cantemir University from 2008 to 2010. Focused on principles and practices within the tourism industry.

Colegiul Tehnic Energetic Regele Ferdinand I

High School Diploma, Tehnic

Completed studies at Colegiul Tehnic Energetic Regele Ferdinand I from 2003 to 2007, specializing in technical subjects. Gained foundational knowledge in various technical fields.