Open to opportunities

Brisiuc Mihaela

@brisiucmihaela

Message

Ambitious hospitality professional driving customer experience and operational efficiency.

Romania

Message

What I'm looking for

I am seeking a role where I can lead operations and customer experience, contribute to business development, and implement efficient systems while working with a collaborative team and opportunities for growth.

I am an organized hospitality leader with hands-on experience in operations, team coordination, sales and customer service across fast-paced restaurant and retail environments. I have a track record of improving operational processes, managing supplier relationships, monitoring sales performance and implementing marketing and social media strategies to boost business results.

I combine strong communication, analytical thinking and attention to detail with practical skills in inventory management, cash handling and staff workflow optimization. Passionate about business development and creating efficient systems, I deliver high-quality customer experiences while maintaining compliance with hygiene and operational standards.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager

Current

Panilux MM

Dec 2025 - Present (3 months)

Coordinate daily operations including administrative, commercial and logistical activities; manage team workflow, supplier relationships and marketing initiatives to monitor sales, control costs and ensure compliance with hygiene standards.

Team Coordination Inventory Management Social Media Marketing Cost Control Customer Service Microsoft Excel

Waiter

Qosmo

Feb 2024 - Dec 2025 (1 year 10 months)

Delivered premium customer service in a fast-paced environment, managed orders and payments accurately, applied upselling techniques to increase average order value and resolved customer issues promptly.

Customer Service Upselling Cash Handling Order Management Conflict Resolution Communication

Sales Assistant

Cofetaria Andrei

Nov 2020 - May 2023 (2 years 6 months)

Managed product sales and customer service in a busy retail setting, maintained inventory levels and operated cash register to ensure accurate transactions and product availability.

Retail Sales Inventory Management Cash Handling Customer Service Merchandising

Bartender / Waiter

Lavender Cafe

Jun 2020 - Nov 2020 (5 months)

Prepared beverages, served customers and maintained workplace cleanliness while ensuring efficient service and high customer satisfaction in a cafe environment.

Customer Service Time Management

Waiter

Addiction The Ranch

Apr 2018 - Jun 2020 (2 years 2 months)

Provided high-standard customer service in a restaurant setting, maintained service quality and supported front-of-house operations to ensure smooth service delivery.

Customer Service Order Taking Communication Teamwork Time Management

Bartender / Waiter

Chef's Boutique

Jun 2017 - Apr 2018 (10 months)

Assisted with beverage preparation and table service, supported customer interaction and maintained service efficiency in a boutique restaurant environment.

Sales Advisor

Cato

Mar 2017 - Jun 2017 (3 months)

Assisted customers in product selection and provided sales support to drive transactions and maintain positive customer experiences on the shop floor.

Customer Support Sales Support Product Knowledge Communication