Open to opportunities

Irina Cretu

@irinacretu

Message

Dynamic professional skilled in communication and customer satisfaction.

Romania

Message

What I'm looking for

I am looking for a role that allows me to leverage my communication skills and offers opportunities for professional growth in a supportive team environment.

I am a dynamic and optimistic individual with a strong foundation in the social sphere. My experience as a Manager Assistant at SAINT REX S.R.L. has equipped me with the skills to ensure smooth departmental operations, supervise daily activities, and maintain positive client relationships. I thrive in collaborative environments, working closely with various teams to achieve common goals.

Previously, I excelled as a Telephone Sales Representative, where I honed my problem-solving abilities and customer service skills. I consistently met and exceeded targets while resolving complex customer issues with professionalism and care. My background also includes experience in the hospitality sector, where I developed strong interpersonal skills and the ability to work efficiently under pressure.

Experience

Work history, roles, and key accomplishments

Current

Manager Assistant

Current

SAINT REX S.R.L.

Jul 2024 - Present (1 year 11 months)

Collaborated closely with management to ensure departmental efficiency, supervised daily activities, and maintained client relationships. Responsible for task delegation, back-office data validation, and cross-functional collaboration with various teams.

Team Coordination Client Relationship Management Data Validation Cross Functional Collaboration Task Delegation Document Management

Telephone Sales Representative

A.E.F Services

May 2023 - Mar 2024 (10 months)

Handled customer complaints and inquiries with professionalism, exceeding sales targets while providing excellent service. Collaborated with colleagues to enhance customer satisfaction and compiled performance reports.

Customer Service Sales Target Achievement Communication Skills Problem Solving Upselling Team Collaboration

Waiter

HoReCa

May 2022 - Nov 2022 (6 months)

Provided excellent customer service in a fast-paced environment, managed orders, and coordinated with team members to ensure high service quality. Addressed customer needs and maintained a positive dining experience.

Customer Service Order Management Team Coordination Menu Knowledge Communication Skills Problem Solving Quality

Volunteer

Winners Open

Jul 2021 - Aug 2021 (1 month)

Welcomed spectators and verified access documents for a tournament, ensuring compliance with regulations and providing information about the event schedule.

Event Management Compliance