Open to opportunities

Gabriela Tinajero

@gabrielatinajero

Message

Experienced customer service and quality control representative skilled in troubleshooting and team collaboration.

United States

Message

What I'm looking for

I'm seeking a customer-facing role in a collaborative, quality-focused company where I can support providers, improve processes, train teammates, and grow into greater responsibility.

I am a bilingual customer service and quality control professional with hands-on experience supporting providers and inspecting products. I excel at resolving account issues, meeting SLAs, and delivering a positive customer experience through clear communication and problem solving.

I consistently document product issues, help develop inspection standards, and train teammates while collaborating across teams to improve processes. I am dependable, detail-oriented, flexible, and eager to learn new systems to support team goals.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

ClearCorrect

Feb 2022 - Aug 2024 (2 years 6 months)

Handled inbound calls and chat for dental providers, met SLAs while resolving account issues and escalated complex cases to managers; completed complaint documentation to support quality outcomes.

Customer Service SLA Management Chat Support Escalation Management

Quality Control Inspector

ClearCorrect

Apr 2019 - Feb 2022 (2 years 10 months)

Visually inspected products to ensure they met quality standards, documented and reported product failures, and developed inspection standards while training other quality team members.

Documentation Attention To Detail Process Improvement