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klau kaizedo

@klaukaizedo

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Bilingual Patient Relations Specialist dedicated to healthcare communication.

United States

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What I'm looking for

I am seeking a role that values empathy and cultural awareness, allowing me to support patients effectively.

I am a dedicated Bilingual Patient Relations & Benefits Support Specialist with a passion for helping individuals navigate the complexities of healthcare. My experience in the healthcare industry has been driven by a commitment to ensuring that patients feel heard, understood, and supported throughout their care journey. With a Bachelor's in Communication and certifications in Medical Interpretation and Medical Terminology, I bring a unique blend of empathy, cultural awareness, and clarity to every interaction.

Throughout my career, I have worked in various roles that emphasize patient coordination and support. At the Plastic Surgery Institute of Miami, I served as a Bilingual Patient Coordinator and Medical Interpreter, where I facilitated communication between Spanish-speaking patients and healthcare providers. My role involved not only providing interpretation during medical appointments but also assisting patients with scheduling and post-operative instructions, ensuring they felt fully informed and cared for.

In my most recent position as a Bilingual Health Insurance Agent at TTEC, I guided clients through healthcare coverage options, particularly focusing on Spanish-speaking individuals. My ability to explain plan benefits and eligibility in a clear and empathetic manner has been instrumental in supporting customer service needs. I am now looking to leverage my skills and experience in a role that allows me to continue making a positive impact in the healthcare field.

Experience

Work history, roles, and key accomplishments

Current

Medical & Legal Interpreter

Current

Legal Interpreting Services, Inc. / U.S. Department of Homel

Feb 2023 - Present (2 years 5 months)

Provide interpretation for medical, legal, and governmental settings, ensuring accurate and culturally respectful communication. Facilitate understanding between parties in sensitive and critical situations.

Medical Interpretation Legal Interpretation Cultural Sensitivity Communication

Bilingual Customer Experience & Content Coordinator

Mirò Dental Medical Center

Jan 2020 - May 2023 (3 years 4 months)

Scheduled appointments, responded to questions, and resolved service concerns for patients. Managed bilingual communications and created patient-focused content to enhance the patient experience.

Customer Experience Scheduling Bilingualism

Bilingual Health Insurance Agent (Medicare & U65)

TTEC

Aug 2021 - Mar 2023 (1 year 7 months)

Guided clients, particularly Spanish-speaking individuals, through healthcare coverage options. Explained plan benefits and eligibility in a clear, empathetic way, supporting customer service needs with a patient-focused approach.

Health Benefits Eligibility Support Customer Service Medicare

Bilingual Patient Coordinator & Medical Interpreter

Plastic Surgery Institute of Miami

Feb 2018 - Dec 2019 (1 year 10 months)

Worked closely with patients throughout their care journey, from initial consultations to post-surgical follow-ups. Provided Spanish-English interpretation during medical appointments and procedures, ensuring patients felt fully informed and cared for.

Medical Interpretation Scheduling Content Creation

Education

Degrees, certifications, and relevant coursework

Pontificia Universidad Javeriana

Bachelor's Degree, Communication

Completed a Bachelor's Degree in Communication, focusing on various aspects of communication theory and practice. Gained a comprehensive understanding of effective communication strategies.

Unknown

Certificate, Medical Interpretation

Obtained a Certificate in Medical Interpretation, developing skills in accurate and culturally sensitive medical translation. Focused on facilitating clear communication between healthcare providers and patients.

Unknown

Diploma, Medical Terminology

Earned a Diploma in Medical Terminology, acquiring a strong foundation in medical vocabulary and concepts. This enhanced understanding of healthcare language for professional use.

Johns Hopkins University

Certificate, Psychological First Aid

Completed a Certificate in Psychological First Aid from Johns Hopkins University. This program provided essential skills for offering immediate support to individuals in distress.