Deedra Rogers

Interacted with internal and external customers to service, retain, promote, and upsell company products. Met established goals and objectives via telephone and electronic communications, providing a superior customer experience.

Received first notice of loss inbound calls and responded to claim inquiries from policyholders, claimants, and agents. Provided services including repair options, rental reservations, and coverage verification.

Answered insureds' inquiries regarding account status and charges, and reinstated cancelled policies upon payment. Determined charges for services, collected payments, and arranged for billing.

Conferred with customers in a Call Center setting to provide information about products or services, provide quotes, and take orders. Ensured appropriate changes were made to resolve customer's problems and verified insurance policy requirements.

Obtained the Arizona Personal Lines Producer License, demonstrating proficiency in state-specific insurance regulations and practices. This license is essential for selling and servicing personal lines insurance products in Arizona.

Completed AINS Studies through The Institutes, focusing on foundational insurance principles and practices. This coursework enhanced understanding of property and liability insurance concepts.

Undertook comprehensive insurance studies at Rio Salado College, gaining knowledge in various aspects of the insurance industry. This program provided a solid academic foundation for a career in insurance.

Completed the Dental Assisting Program at Rio Salado College, acquiring skills in dental procedures, patient care, and office administration. This program prepared for a role in a dental office setting.

Pursued general studies at Rio Salado College, focusing on a broad range of academic subjects. This coursework provided a diverse educational background.

Engaged in general studies at Mesa Community College, building a foundation in various academic disciplines. This period contributed to a well-rounded educational experience.

Earned a Diploma in General Studies from El Dorado High School, completing foundational secondary education. This achievement marked the completion of high school coursework.