Gabriela Orum
@gabrielaorum
Ambitious operations manager skilled in process improvement, team leadership, and stakeholder relations.
What I'm looking for
I am an ambitious, highly organized operations manager with experience leading teams in retail and property sales, and a background in law. I consistently deliver process improvements, having driven compliance from 65% to 90% and reduced product losses by £44,000 through targeted operational programs.
My experience spans trainee sales negotiation, multi-site retail operations, coaching, and front-of-house administration where I trained new hires, managed cash and inventory, and coordinated cross-functional stakeholders to ensure smooth transactions. I combine strong analytical skills with excellent communication to build relationships and improve performance.
I bring a proactive approach to problem-solving, meticulous attention to detail, and the ability to thrive under pressure while fostering team development and delivering measurable business results.
Experience
Work history, roles, and key accomplishments
Trainee Sales Negotiator
Kinleigh Folkard & Hayward
Mar 2025 - Present (7 months)
Assisted sales process from initial inquiry to completion, conducted property viewings, negotiated offers and coordinated with brokers and solicitors to complete transactions while consistently meeting sales targets.
Coach
Niketown
Jul 2024 - Jan 2025 (6 months)
Provided one-on-one coaching and performance feedback, led size compliance process improving compliance from 65% to 90%, and ensured adherence to operational and customer service standards.
Store Lead
Niketown
Feb 2024 - Jul 2024 (5 months)
Managed store operations including deliveries, staff one-to-ones, health & safety, cash office duties and performance monitoring to improve team productivity and store coverage.
Operations Assistant
Niketown
Nov 2019 - Feb 2024 (4 years 3 months)
Supported store operations, trained new staff, built customer relationships and led a program that reduced product losses by £44,000 through improved mismatch and obsolete-product processes.
Legal Work Experience
Molubi Law Firm
Provided administrative and legal support including document proofreading, legal research, client self-help materials, calendar management and first-point-of-contact duties for the firm.
Education
Degrees, certifications, and relevant coursework
University of Westminster
Bachelor of Arts, Law
2015 - 2019
Grade: 2:1
Completed a Bachelor of Arts (Law) with a 2:1, covering core legal subjects and practical legal skills.
Bishop Thomas Grant School Sixth Form
A Levels and BTEC, A Levels / BTEC Business
2013 - 2015
Grade: Spanish (A), Sociology (B), BTEC Business (D*)
Completed A-levels and a BTEC in Business, achieving A in Spanish, B in Sociology and a Distinction* in BTEC Business.
Bishop Thomas Grant Secondary School
GCSEs, Secondary Education
2008 - 2013
Grade: 10 GCSEs A*–C
Completed secondary education with 10 GCSEs at grades A*–C, including English and Maths.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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