Open to opportunities

Gabriela Orum

@gabrielaorum

Message

Ambitious operations manager skilled in process improvement, team leadership, and stakeholder relations.

United Kingdom

Message

What I'm looking for

I seek an operations or retail leadership role where I can drive process improvements, mentor teams, and collaborate cross-functionally to deliver measurable results.

I am an ambitious, highly organized operations manager with experience leading teams in retail and property sales, and a background in law. I consistently deliver process improvements, having driven compliance from 65% to 90% and reduced product losses by £44,000 through targeted operational programs.

My experience spans trainee sales negotiation, multi-site retail operations, coaching, and front-of-house administration where I trained new hires, managed cash and inventory, and coordinated cross-functional stakeholders to ensure smooth transactions. I combine strong analytical skills with excellent communication to build relationships and improve performance.

I bring a proactive approach to problem-solving, meticulous attention to detail, and the ability to thrive under pressure while fostering team development and delivering measurable business results.

Experience

Work history, roles, and key accomplishments

Current

Trainee Sales Negotiator

Current

Kinleigh Folkard & Hayward

Mar 2025 - Present (7 months)

Assisted sales process from initial inquiry to completion, conducted property viewings, negotiated offers and coordinated with brokers and solicitors to complete transactions while consistently meeting sales targets.

Negotiation Client Relationship Management Property Viewings Database Management Mortgage & Conveyancing Coordination Customer Service

Coach

Niketown

Jul 2024 - Jan 2025 (6 months)

Provided one-on-one coaching and performance feedback, led size compliance process improving compliance from 65% to 90%, and ensured adherence to operational and customer service standards.

Coaching Performance Management Compliance Inventory Management Training Data Analysis

Store Lead

Niketown

Feb 2024 - Jul 2024 (5 months)

Managed store operations including deliveries, staff one-to-ones, health & safety, cash office duties and performance monitoring to improve team productivity and store coverage.

Team Leadership Health & Safety)Scheduling Performance Monitoring Coaching

Operations Assistant

Niketown

Nov 2019 - Feb 2024 (4 years 3 months)

Supported store operations, trained new staff, built customer relationships and led a program that reduced product losses by £44,000 through improved mismatch and obsolete-product processes.

Operations Support Staff Training Customer Service Reporting Onboarding

Legal Work Experience

Molubi Law Firm

Provided administrative and legal support including document proofreading, legal research, client self-help materials, calendar management and first-point-of-contact duties for the firm.

Legal Research Proofreading Administration Calendar Management Client Communication