PMPamela Mazzotti
@pamelamazzotti
Operations Manager driving growth, efficiency, and scalable processes across client-focused businesses.
United KingdomWhat I'm looking for
I am an Operations Manager with 5+ years' experience delivering measurable business growth, operational efficiency and strong commercial outcomes in fast-paced, client-focused environments. I have scaled operations to support expansion into additional premium locations, led financial oversight including budgeting and payroll, and delivered a 50% sales increase within three months through operational optimisation and team performance improvements.
I partner closely with senior leadership to manage executive priorities, compliance, supplier relations and staff development, and I bring proven skills in process improvement, stakeholder management and strategic planning. I am adaptable, commercially aware, bilingual in English and Portuguese, and committed to creating excellent client experiences while maintaining regulatory and governance standards.
Experience
Work history, roles, and key accomplishments
Front of House / Operations Support
Sol Clinic Advanced Aesthetics
Feb 2021 - Present (4 years 11 months)
Delivered front-line client service and managed scheduling, records, and administrative workflows while ensuring hygiene, safety, and operational standards.
Business Development Support
LifDerma
Feb 2021 - Present (4 years 11 months)
Supported UK product launch by coordinating operations, PR and marketing, conducting market research, onboarding brand ambassadors, and assisting international setup to drive visibility and operational readiness.
Operations Manager
Sol Clinic Advanced Aesthetics
Jan 2021 - Present (5 years)
Led day-to-day operations and scaling into a second location, driving a 50% sales increase in three months through process improvements, team development, and enhanced customer experience.
Education
Degrees, certifications, and relevant coursework
ULUniversity of Leicester
Help to Grow: Management Programme, Management
Completed the Help to Grow: Management Programme at the University of Leicester.
VOX2U
Leadership & Staff Management, Leadership & Staff Management
Completed Leadership & Staff Management training with VOX2U.
TRTony Robbins
Business Accelerator Programme, Business
Completed the Tony Robbins Business Accelerator Programme.
Colegio Nobel Novo Centro
Diploma (GCSE equivalent), General Secondary Education
Completed a Diploma (GCSE equivalent) at Colegio Nobel Novo Centro in Brazil.
IEIELTS
IELTS Overall Band 7, English Language Proficiency
Achieved an overall Band 7 score on the IELTS examination.
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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