GNGabriela Nikolova
@gabrielanikolova
Dedicated manager with strong customer service and communication skills.
BulgariaWhat I'm looking for
My name is Gabriela Nikolova, and I have been managing my family's business since April 2019. In this role, I am responsible for all aspects of operations, focusing on delivering exceptional customer service and ensuring smooth daily operations. My experience in the hospitality industry has equipped me with strong communication skills and the ability to adapt quickly to various situations.
Prior to my current position, I worked in various roles, including waitress and housekeeper in London, where I honed my customer service skills and improved my English proficiency. My time at Grange Holborn Hotel allowed me to participate in organizing events and managing financial responsibilities, further enhancing my organizational and managerial skills. I am passionate about creating positive experiences for customers and thrive in team environments.
Experience
Work history, roles, and key accomplishments
Manager
Nikolovi ND EOOD
Apr 2019 - Present (6 years 3 months)
Responsible for overseeing all aspects of the family business, with a strong focus on ensuring excellent customer service experiences. Manage daily operations to maintain high standards of service and customer satisfaction.
Waitress
Grange Holborn Hotel
Feb 2015 - Dec 2015 (10 months)
Provided exceptional food and beverage service to guests and played a key role in organizing various events. Managed financial transactions and utilized computer systems for operational tasks.
Housekeeper
Fantastic Services
Mar 2014 - Oct 2014 (7 months)
Maintained cleanliness and overall upkeep of private homes, ensuring high standards of hygiene and presentation. Enhanced English language proficiency and communication skills through daily interactions with diverse clients.
Retail Sale
Cloths Store
May 2013 - Oct 2013 (5 months)
Advised customers on clothing selections and managed sales transactions, ensuring customer satisfaction. Handled financial responsibilities related to sales and inventory.
Education
Degrees, certifications, and relevant coursework
Secondary school Dimcho Debelyanov
Secondary School Diploma, Musical Profile
1999 - 2011
Completed secondary education with a focus on a musical profile. Developed foundational knowledge across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
BulgariaAuthorized to work in
Job categories
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