Petya Zhelyazkova

Created SAP and Intercompany PO's, GR & IR, and processed invoices for timely and accurate payments. Generated weekly reports on open Purchase Orders and Sales Orders to provide visibility on outstanding items.

Managed product listings on the e-commerce platform and handled customer inquiries. Oversaw inventory management, order tracking, and fulfillment processes.

Managed the operations of industrial facilities and boarding houses, overseeing a budget of over 1 million. Led a team of 40 operational staff, including performance management, recruitment, and HR activities.

Supervised the facilities team in daily management of multiple sites, ensuring health and safety compliance and building maintenance. Provided training and conducted regular site audits to maintain quality standards.

Managed all aspects of a residential cleaning business, including assigning duties, inspecting work, and handling customer complaints. Prepared bids for commercial and residential properties and managed the budget and payroll.

Managed day-to-day hotel operations and staff, including reception, reservations, and housekeeping activities. Handled customer complaint resolution and supervised repairs and renovations.

Ensured the store was fully operational, including opening, preparing tills, and stock checks. Responsible for growing sales and profitability, monitoring staff performance, and managing promotional displays.

Completed an Information Security Course at the University of East Anglia. This course focused on principles and practices of information security.

Completed a Level 5 'Leadership, Influence and Change' certificate from the Open University. This course provided advanced insights into leading and managing organizational change.

Completed a Bachelor of Arts (Honours) in Business Management Practice. This program provided a comprehensive understanding of business operations and strategic management.

Obtained a Bachelor of Science Degree, complementing the business management studies. This degree provided a strong foundation in scientific principles and analytical skills.

Completed a TEFL Certificate, focusing on teaching English as a Foreign Language. This certification equipped with methodologies and techniques for language instruction.

Completed a Certificate in Payroll Management from AR Consultancy. This certification provided expertise in managing payroll processes.

Achieved a Certificate in Business Management with Accounting from ITA International Training. This program combined business management principles with accounting practices.

Obtained a Basic Food Hygiene Certificate. This certification covered fundamental principles of food safety and hygiene.

Earned a Certificate in Recruitment and Selection from the University of East Anglia. This program focused on effective strategies for recruiting and selecting personnel.

Completed an Appraising course at the University of East Anglia. This course provided skills in performance appraisal and feedback.

Completed a Health and Safety Induction Course at the University of East Anglia. This course covered essential health and safety protocols.

Achieved a Level 3 'ILM Leadership and Management' certificate from the Institute of Leadership and Management. This program enhanced leadership and management capabilities.

Completed a Manual Handling in the office course at the University of East Anglia. This course provided training on safe manual handling techniques in an office environment.

Completed a Use of Display Screen Equipment Course at the University of East Anglia. This course focused on ergonomic practices for using display screen equipment.

Completed an Equality and Diversity Course at the University of East Anglia. This course provided insights into promoting equality and diversity in the workplace.

Obtained a Level 3 Certificate in Communication and Information Technology from the Open University. This certification focused on essential skills in communication and IT.