Open to opportunities

Gabriela M

@gabrielam

Message

Team member and bilingual interpreter who thrives in fast-paced customer service and operations.

United States

Message

What I'm looking for

I’m looking for a collaborative team where I can deliver bilingual customer support, help with operations and inventory, and apply my interpreting and administrative experience to keep work accurate and efficient.

I’m a bilingual, biliterate (Spanish and English) team member and volunteer interpreter who enjoys supporting customers and teams in high-volume, fast-paced environments. I bring strong organization, clear communication, and a willingness to adapt quickly to changing priorities.

In retail roles, I support efficient store operations by communicating across departments, multitasking across roles, and maintaining precise inventory control and accurate stock checks. I’ve trained and onboarded new hires on daily operational workflows, safety standards, and customer service protocols, while also handling high-volume cash register transactions accurately.

I also support the Language Access Program as a Volunteer Interpreter, interpreting with tact and diplomacy, assisting with confidential record cases, and taking down and transcribing notes for client interpretations. Alongside customer service and administrative work (including CRM software experience and Outlook-based email/invoice workflows) I’ve developed digital skills, including using WordPress for website improvements and editing images for social media engagement.

Experience

Work history, roles, and key accomplishments

Current

Team Member

Current

Mom’s Organic Market

Apr 2025 - Present (1 year 4 months)

Supported store operations by adapting to changing priorities and assisting across roles, while communicating with team members across departments. Trained and onboarded new hires on operational workflows, safety standards, and customer service protocols.

Customer Service Operational Support Onboarding Safety and Standards Multitasking Inventory Control Stock Checks

Current

Language Access Program Volunteer Interpreter

Current

Fairfax County Juvenile Domestic Court Relations

Oct 2024 - Present (1 year 10 months)

Provided interpretation support with tact and diplomacy for Juvenile Domestic Relations cases. Assisted the Language Access Program with confidential record cases, note-taking/transcription, and supporting probation officers and administrative assignments.

Interpretation Tactful Communication note taking Administrative Support Cross functional Coordination

Volunteer

Theocratic Ministry School

Mar 2016 - May 2026 (10 years 2 months)

Volunteered with Theocratic Ministry School to support council classes for nearby communities focused on improving lifestyles and family closeness.

Community Outreach Volunteer Support

Store Associate & Volunteer

Northern Virginia Family Services

Apr 2022 - Sep 2023 (1 year 5 months)

Served customers by handling in-person inquiries and resolving issues with excellent customer service. Coordinated volunteers on store tasks, managed high-volume cash transactions, and processed community donations while following privacy and safety regulations.

Customer Service Volunteer coordination Payment Processing

Contract Customer Service Representative

CHEMTREC

Apr 2023 - Jul 2023 (3 months)

Provided customer service support and administrative coordination for CHEMTREC, including managing vendor accounts and handling incoming/outgoing correspondence. Performed CRM-related support, email indexing for requests and sign-ups, and assisted with data entry and record-keeping.

Customer Service CRM Vendor Account Management Outlook Data Entry Record keeping Administrative Support Correspondence Management

Property Stylist & Digital Assistant

Gema Designs

Nov 2021 - Jan 2022 (2 months)

Assisted with website redesign and layout optimization using WordPress to improve navigation, functionality, and accessibility. Captured and edited interior images for digital content and supported on-site packing/unpacking of furniture and design accessories under tight deadlines.

WordPress Website Redesign Digital Image Capture and Editing Social Media Content Time Management On Site Packing and Unpacking