Balery Saunders

Scanned, cataloged, filed, and organized documents, ensuring accuracy and retaining/disposing of files. Researched and retrieved materials upon request and performed medical data entry.

Delivered training to all levels of staff, prepared training resources, and conducted activities to ensure compliance. Monitored post-training performance and provided coaching and mentoring.

Managed inbound and outbound calls, identified customer needs, researched issues, and provided solutions. Maintained records in the call center database and met qualitative and quantitative targets.

Planned and directed day-to-day store operations, developed strategies to improve customer service and drive sales. Ensured high store standards, effective merchandising, and optimal staffing.

Managed financial accounting, reporting, rent management, and A/R processing. Oversaw payroll, site communication, and used YARDI software for tenant/owner information.

Served as a bilingual translator in IEP meetings and translated important documents for Spanish-speaking families.

Taught Spanish as an elective for grades 9-12, and also provided one-on-one reading and writing support for 7th grade and taught 8th grade science.

Assisted the Property Manager with administrative and financial duties, organized files, answered phones, and communicated via email. Prepared correspondence and reports, and maintained office supplies.

Pursuing an Associate of Arts in Liberal Arts and Sciences, ongoing since February 2021.

Earned a High School Diploma from Gary High School in Tampa, FL, from 2010 to 2011.