Fuyuko Viper

Process client data to support identity verification, fraud prevention screening, and banking compliance workflows while maintaining accurate documentation. Utilize CRM platforms, ticketing systems, FIS, VPN, Centrix, Image Center, Net Image, Genesys, and SaaS based tools to improve client banking experience.

Perform remote underwriting for Medicare Supplement (Medigap) applications with careful consideration to CMS, HIPAA, and company guideline compliance.

Utilized SaaS platforms, scheduling systems, client databases, Genesys, Citrix, Avaya, VPN, CRM, and ticket management systems to resolve client queries and concerns. Documented client interactions, escalations, and operational issues to support reporting accuracy, consistently exceeding KPI goals for call handling, client satisfaction, and compliance; processed 7-16 grievance submissions weekly.

Conducted qualitative research on an online gaming community's digital behavior.

Oversaw seasonal operations, staffing, scheduling, attendance tracking, budgeting, resource allocation, program activities, and developed KPI tracking process related to volunteer performance and program engagement.

Pursuing a Master of Science in Information Technology at Colorado Technical University.

Completed Microsoft Certified: Azure Administrator certification in August 2026.

Completed CompTIA A+ (Core 1 & Core 2) certification in August 2026.

Completed Certified Data Management Professional (CDMP) – Fundamentals certification in August 2026.

Completed CompTIA Security+ (SY0-501) certification in August 2026.

Earned a Bachelor of Arts with a double major in Evolution & Behavioral Ecology and Communication.

Completed CompTIA Cloud+ (Advanced) certification in June 2026.

Completed Diploma in IT Support and Security in July 2026.

Earned Colorado Life, Accident & Health Producer License in January 2026, expiring November 2027.

Completed Microsoft Power BI (Master Level) certification in 2026.