Damian Romero
@damianromero
Experienced IT operations professional skilled in virtualization and technical support.
What I'm looking for
As a seasoned IT operations professional, I have honed my skills in virtualization, technical support, and system administration. With a strong track record of delivering results and effectively implementing technology-driven solutions, I excel in optimizing business functionality through industry-standard procedures and best practices.
Throughout my career, I have demonstrated expertise in help desk ticketing systems, phone and online support, problem diagnosis, and technical troubleshooting. Proficient in a range of technologies, including Active Directory, Terraform, Okta, and Microsoft Teams, I am well-equipped to address complex business challenges.
With experience in system administration, I have successfully installed and set up VirtualBox, Windows Server 2016, and linked clones, and have configured Window Server 2016 domain settings and remote desktop. I am confident in my ability to leverage my skills and expertise to drive business growth and success.
Experience
Work history, roles, and key accomplishments
Technical Support Agent
CYBELESOFTWARE
Feb 2022 - Present (3 years 3 months)
Assisted +300 tech savvy customers in identifying issues and explained solutions to restore service and functionality.
Assistant Administrator
Dr Romero's Medical Clinic
Feb 2014 - Sep 2022 (8 years 7 months)
Maintained +2000 patient confidentiality regulations and managed purchasing, stocking and organizing inventory.
Education
Degrees, certifications, and relevant coursework
Damian hasn't added their education
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