Franco De Luca
@francodeluca
I support healthcare users, manage CRM operations, and resolve platform issues through accurate ticket follow-up.
ArgentinaWhat I'm looking for
At VITA'S S.A., I became the primary internal contact for two third-party healthcare management platforms, supporting member data, scheduling, billing, and records workflows. I triaged requests, documented functional issues, coordinated vendor escalations, and followed cases through resolution.
I've also supported customers across phone, in-person, and digital channels at Centro Médico VITA'S, while managing remote client communication and delivery for independent digital projects. I bring hands-on experience in CRM operations, case management, process documentation, HubSpot Service Hub, HubSpot Reporting, and Jira Service Management.
Experience
Work history, roles, and key accomplishments
Operations & Business Systems Support Coordinator
VITA'S S.A.
Sep 2023 - Nov 2024 (1 year 2 months)
Assumed responsibility for day-to-day functional support after internal technical resources were reduced. Learned and supported two third-party healthcare platforms, triaged user requests, documented functional issues, and escalated cases to external vendor support desks.
Education
Degrees, certifications, and relevant coursework
Da Vinci School
Graphic Design Studies, Graphic Design
2018 - 2020
Pursued graphic design studies, developing skills in visual communication and design principles.
National University of the Arts (UNA)
Multimedia Arts Studies, Multimedia Arts
2017 -
Studied multimedia arts, exploring digital media and artistic expression.
Availability
Location
ArgentinaAuthorized to work in
Salary expectations
Job categories
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