Funmbi Michelle

At Anchor Telecoms, I coordinate executive meetings, stakeholder engagements, calendars, travel logistics, reporting, and documentation that keep business initiatives and infrastructure projects on schedule.

I also manage tender documentation, compliance requirements, and submission timelines for government contract bids, while coordinating vendors, regulatory stakeholders, and internal teams through email, calls, and virtual meetings.

Previously at Globacom Nigeria’s Premium Support Unit, I resolved more than 100 customer interactions daily and sustained a 98% customer satisfaction rate. I handled premium accounts, escalated complaints, billing, network, and subscription issues using CRM systems and timely follow-up.

I bring 5+ years of customer support, client service, executive support, and remote collaboration experience, including roles with Bosworth Marketing Consulting and Jumia Nigeria.