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Josephine Abanum

@josephineabanum

Executive Assistant at Globacom Limited who supported 20+ office and residence setups and reduced procurement costs by 10%.

Nigeria

Message

What I'm looking for

I'm open to remote and international roles.

At Globacom Limited, I supported senior executives and leadership teams with calendars, meetings, documentation, and follow-ups. I also coordinated procurement, vendor communication, and delivery tracking, supporting the setup of 20+ executive offices and residences and helping reduce procurement costs by 10%.

Earlier at Globacom Limited, Victoria Island, I handled customer communications across email, phone, and chat and coordinated issue resolution with technical and operations teams. I maintained a 90% positive customer satisfaction rating and helped reduce recurring issues by 70% through proactive reporting.

Experience

Work history, roles, and key accomplishments

Executive Assistant / Project & Procurement Assistant

Globacom Limited

Jan 2021 - Mar 2025 (4 years 2 months)

Provided administrative and operational support to senior executives, managed calendars and documentation, coordinated procurement processes, and maintained supplier databases. Achieved a 10% reduction in procurement costs and improved documentation efficiency by 20%.

Calendar Management Procurement Vendor coordination Documentation Reporting Database Management Microsoft Office Google Workspace

Administrative Support / Customer Operations Associate

Globacom Limited

May 2018 - Dec 2020 (2 years 7 months)

Handled high-volume customer communications via email, phone, and chat, logged cases in CRM, and coordinated issue resolution between technical and operations teams. Maintained a 90% positive customer satisfaction rating and reduced recurring issues by 70%.

Customer Support CRM Issue Resolution Communication Skills Training Documentation