I'm looking to lead customer onboarding and implementation work where I can provide customers the very best experience, build trusted client relationships, and improve scalable delivery processes through my experience.
Open to opportunities
FR User
@fruser
I lead hotel SaaS onboarding, turning complex PMS migrations into confident go-lives across Europe.
GermanyWhat I'm looking for
At Mews, I lead end-to-end onboarding for hotels across eight European countries, guiding teams from kick-off through go-live on the Mews Hospitality Cloud. I co-led the rollout for VAYA Resorts, coordinating the transition of more than 20 properties across Austria.
I've spent 12+ years helping customers navigate complex implementations at Forto and Colt Technology Services, managing simultaneous accounts and orders, leading project teams, delivering training, and resolving escalations. I turn operational complexity into clear workflows, trusted client relationships, and technology that works for people.
Experience
Work history, roles, and key accomplishments
Current
• Led the end-to-end onboarding of hotel properties across 8 European countries (Germany, Austria, Switzerland, UK, Ireland, Sweden, Estonia & Poland), managing timelines, system configurations, and multi-property deployments.
• Co-Led the large-scale Mews rollout for VAYA Resorts, coordinating the transition of 20+ properties across Austria — one of the most complex enterprise onboardings in the
• Leading internal project/rollout teams
• Building and expanding IM structures in Spain and Netherlands
• Simultaneous Implementation of up to 40 Accounts
• Building and strengthening of customer relationships
• Onboarding and Product Trainings for customers
• Super User and trainer for new internal communication tool
• Project steering with internal and external stakeholders
• Review Meetings
•
CB
Career Break
Career Break
Mar 2021 - Feb 2022 (11 months)
Took a career break for personal and professional development.
In addition to Order Management Tasks:
• One on One hypercare for the Companies biggest Enterprise Customer
• Simultaneous implementation of up to 100 Orders
• Co-Leading of special projects with up to 1.500 individual customers
• Building and strengthening of customer relationships
• Super User for new Order Management Tool
• Leading Project teams
• Reporting
• Review Meetings
• Escalationmanage
• Supporting and tracking an order throughout the delivery process
• Inbound and Outbound customer communication with status updates and responding to customer queries
• Coordination and tracking of all involved service delivery departments to match OLAs and SLAs
• Managing escalations
• Document relevant information into the order handling systems
Worked as a junior consultant providing consulting services.
Worked as a recruitment consultant, likely involved in sourcing and placing candidates.
• Receiving customer service requests via mail or phone
• Open a ticket for engineering to troubleshoot
• Update customer on a regular basis and coordinate site visits for engineering if required
• Managing escalations
• Document relevant information into the relevant tools.
• Important point of contact for companies biggest client
Education
Degrees, certifications, and relevant coursework
FR hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
GermanyAuthorized to work in
Salary expectations
72k-82k EUR
Job categories
Skills
Customer OnboardingImplementation ManagementProject PlanningStakeholder ManagementCustomer Relationship ManagementRelationship BuildingUser CommunicationProduct TrainingSystem ConfigurationProcess ImprovementEscalation ManagementReportingOrder ManagementTeam LeadershipMews Cloud PMSProblem SolvingTeamworkFabioOnboardingCross Functional Collaboration
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