At Feather Insurance, I started as a Customer Operations Specialist, supporting customers through Intercom and building knowledge bases with Notion, FAQs, and blog content.
I progressed into consultative sales calls via Google Meet, partner onboarding, and product development based on customer feedback.
Earlier, I managed vehicle logistics and on-demand transfers at Miles Mobility, and day-to-day boat rental operations at Makarska Flyboard. I began in guest services as a Front Desk Representative intern at Hotel Biokovo.
