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Giovanna Di Giacomo

@giovannadigiacomo

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I deliver technical implementations, integrations, and data-driven solutions for customer platforms.

Germany

Message

I've delivered client onboarding, system implementation, data setup, testing, quality assurance, and post-launch optimization as a Technical Consultant at SAP Emarsys in Berlin. I also provide solution design and architecture recommendations across multiple technical projects and delivery timelines.

Previously, I managed integrations for AENEAS on a Zalando project, troubleshooting B2C issues and analyzing data services through APIs. My technical training includes full-stack web development and Data Science & AI, with hands-on work in Python, machine learning, React, Node.js, and real-world datasets.

Experience

Work history, roles, and key accomplishments

Technical Consultant

SAP Emarsys

Jan 2025 - Jan 2026 (1 year)

Managed client onboarding and system implementation, data setup, testing, and quality assurance. Provided solution design and architecture recommendations, monitored performance, and collaborated cross-functionally.

Client Onboarding System Implementation Data Setup Testing Quality Assurance Solution Design Architecture Performance Monitoring Cross Functional Collaboration

Integration Manager

AENEAS – Project for Zalando

Jan 2021 - Jan 2022 (1 year)

Managed system operations and problem solving, collaborating with backend and QA teams in an agile setup. Provided B2C troubleshooting and translated technical issues for non-technical users, with data service analysis via APIs.

System Operation Problem Solving Agile B2C Troubleshooting APIs Data Analysis Cross team Collaboration

Export Assistant

GLS GmbH

Jan 2021 - Dec 2021 (11 months)

Handled customer and shipment tracking, international shipments, and provided regular status updates. Prepared customs documents for export operations.

Shipment Tracking International Shipping Client Communication Customs Documentation

Human Resources Assistant

GLS GmbH

Jan 2020 - Jan 2021 (1 year)

Coordinated onboarding and offboarding processes, supported talent management, and provided personal support. Used SAP QI for HR operations.

Onboarding Offboarding Talent Management SAP QI HR Support

Assistant Manager

Mamma Roma

Jan 2018 - Dec 2019 (1 year 11 months)

Managed procurement of restaurant supplies, demand analysis, and inventory planning. Created shift schedules for staff.

Procurement Inventory Planning Demand Analysis Scheduling

Childcare Worker

Little Kingdom

Jan 2016 - Dec 2017 (1 year 11 months)

Implemented pedagogical strategies to support child development and managed behaviour in a childcare setting.

pedagogy Child Development Behaviour Management

Customer Service

Gol Airline

Jan 2014 - Dec 2015 (1 year 11 months)

Provided account services, processed enquiries, and managed complaints. Used aviation vocabulary and SQL Server for data handling.

Customer Service Complaint Management SQL Server Aviation

Education

Degrees, certifications, and relevant coursework

Le Wagon

Data Science & AI, Data Science & AI

2025 - 2025

Completed a Data Science & AI program covering data analysis, machine learning, deep learning, and artificial intelligence, with hands-on experience in Python, statistical analysis, and model development.