At Garden OBGYN, I managed appointment scheduling, rescheduling, and cancellations for OB-GYN providers. I communicated with patients through RingCentral and used Greenway Health EHR to update patient information and documentation.
I also reviewed insurance details and assisted with referral coordination, document management, and patient follow-ups. I followed established HIPAA procedures to protect confidential patient health information.
At Optum Global Solutions, I assisted members with healthcare inquiries and benefits questions, and supported appointment scheduling, order tracking, and refill-related requests. I maintained accurate account notes while handling sensitive information.
