Friday User

I am a dedicated and detail-oriented Customer Support Specialist with over three years of experience in e-commerce environments. My proficiency in managing live chat and email communications, along with my ability to utilize AI tools, has significantly enhanced customer interactions. I thrive in fast-paced settings and am committed to providing exceptional service, ensuring high satisfaction rates among customers.

Currently, I work as an E-Commerce Support Assistant at Global Talent Hub, where I provide real-time support to customers, addressing inquiries related to product selection, orders, shipping, and returns. My role involves navigating back-office systems to manage order information and track shipments effectively. I excel at handling multiple customer conversations simultaneously and collaborate with cross-functional teams to escalate unresolved issues, continuously improving the overall customer experience.