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Fridah Feli

@fridahfeli

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Experienced business manager with a strong focus on leadership and growth.

Kenya

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What I'm looking for

I am seeking a role that fosters growth, encourages teamwork, and values innovative ideas.

I am a dedicated professional with over six years of experience in both private and public sectors, excelling at national and international levels. My career has been marked by a commitment to excellence, as evidenced by the positive feedback from clients and supervisors alike. I have successfully managed teams and projects, leading to significant growth and improved customer satisfaction.

In my most recent role as a Salon Manager, I implemented effective scheduling and customer relations strategies that resulted in a remarkable 65% increase in clientele. My previous experience as a Home Manager in Saudi Arabia honed my organizational and conflict resolution skills, fostering a productive work environment. I am passionate about driving results and motivating teams to achieve their best.

Experience

Work history, roles, and key accomplishments

Salon Manager

Confidential

Aug 2022 - Mar 2024 (1 year 7 months)

Successfully managed daily salon operations, ensuring strict adherence to duty schedules and smooth activity flow. Achieved a 65% annual increase in client count by prioritizing customer satisfaction and fostering new hairstyle innovations.

Customer Satisfaction Scheduling Team Leadership Business Development Beauty Services

Home Manager

Confidential

Mar 2020 - May 2023 (3 years 2 months)

Ensured all household tasks were completed efficiently and all areas were meticulously cleaned and organized. Fostered a positive work environment by resolving conflicts and encouraging high performance among staff.

Household Management Conflict Resolution Team Coordination Time Management

Clerk

IEBC

Feb 2017 - Mar 2017 (1 month)

Conducted both voter registration and voting exercises, ensuring a smooth and efficient process. Received positive feedback from seniors for exceptional service delivery.

Voter Registration Election Management Data Entry Customer Service

Primary School Teacher

PTA Primary School

Jan 2014 - Dec 2015 (1 year 11 months)

Ensured comprehensive understanding of all topics among pupils, leading to improved academic performance. Collaborated with staff to develop group study initiatives, significantly enhancing overall mean scores.

Teaching Curriculum Development Classroom Management Communication Team Collaboration Educational Leadership

Receptionist

Jambo Biscuits Company

Apr 2010 - Jul 2011 (1 year 3 months)

Managed all incoming calls, emails, visitors, and client inquiries, ensuring effective communication channels. Contributed to a significant increase in company sales from 30% to 80% through strong customer relations and dedicated work.

Customer Service Communication Sales Support Administrative Support

Education

Degrees, certifications, and relevant coursework

Nairobi Technical Training Institute

Diploma in Business Management, Business Management

Completed a diploma program focusing on core principles of business administration and leadership. Gained practical skills in managing business operations and strategic planning.

Ndumberi Girls Secondary School

High School Diploma, General Studies

Undertook comprehensive secondary education, covering a broad curriculum across various subjects. Developed foundational academic skills and prepared for further studies.

Tseikuru Primary School

Primary School Certificate, Primary Education

Completed primary education, establishing fundamental literacy and numeracy skills. Engaged in core subjects to build a strong educational foundation.