Fred Rutagengwa
@fredrutagengwa
I drive retail sales and deliver personalized VVIP guest experiences through service, upselling, and reliable cash handling.
United Arab EmiratesWhat I'm looking for
I've exceeded monthly sales targets at Rubis Supermarket in Kigali through proactive customer engagement, upselling, and repeat-customer relationships.
I handled high transaction volumes through POS systems with zero cash discrepancies, while supporting stock checks, replenishment, shelf merchandising, and complaint resolution.
At Rixos The Palm Dubai, I deliver personalized 5-star service for VVIP guests, anticipate needs, and provide tailored recommendations in a sales-oriented service environment.
I've also supported high-profile events with Crowd Minders in Rwanda, including the Presidential Inauguration, 73rd FIFA Congress, FIA F1 Prize Giving Ceremony, and Kwita Izina.
Experience
Work history, roles, and key accomplishments
Security Officer & VVIP Guest Experience Agent
Rixos The Palm Dubai
Jan 2024 - Present (2 years 9 months)
Deliver personalised 5-star guest service to VVIP guests, anticipating needs and ensuring seamless experiences. Build rapport quickly and provide tailored recommendations, supporting a strong sales-oriented service approach.
Sales Associate & Cashier Agent
Rubis Supermarket
Jan 2022 - Oct 2024 (2 years 9 months)
Met and exceeded monthly sales targets through proactive customer engagement and upselling. Operated POS systems accurately and handled high transaction volumes with zero cash discrepancies.
Event Operations & VVIP Protocol
Crowd Minders
Supported major events including the Presidential Inauguration, 73rd FIFA Congress, FIA F1 Prize Giving Ceremony and Kwita Izina. Coordinated with guests and dignitaries in high-pressure environments, strengthening communication and interpersonal skills.
Education
Degrees, certifications, and relevant coursework
University of Rwanda
Bachelor of Science, Applied Statistics
Grade: Upper Second (2:1)
Bachelor of Science in Applied Statistics with a focus on Demographics, achieving an Upper Second (2:1) classification.
Tech stack
Software and tools used professionally
Availability
Location
United Arab EmiratesAuthorized to work in
Salary expectations
Skills
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