Open to opportunities

Fredrick Shikuku

@fredrickshikuku

Message

Customer service and sales professional focused on client engagement and exceeding targets.

Kenya

Message

What I'm looking for

I seek a dynamic, fast-paced role in Nairobi where I can leverage sales and customer-engagement skills, exceed targets, and grow professionally.

I am a customer service and sales professional with demonstrated success in call center and event-driven roles, skilled at lead generation, upselling, and client retention. I leverage CRM tools and structured verification procedures to maintain data accuracy and improve customer relationships.

My background includes roles at Oasis Outsourcing, CCI Kenya, and Morine Bakery & Catering, where I consistently met sales targets, negotiated and closed deals, handled complaints with appropriate resolutions, and supported team performance. I bring strong communication, active listening, and relationship-building skills.

I am proactive, adaptable, and results-oriented, eager to contribute to a dynamic Nairobi team where I can continue to grow in customer engagement and sales performance.

Experience

Work history, roles, and key accomplishments

Call Center Representative

CCI Kenya

Nov 2022 - Nov 2025 (3 years)

Identified potential clients, generated leads, negotiated and closed sales, and resolved customer complaints while ensuring data accuracy and supporting team performance.

Call Center Lead Generation Sales Closing Customer Retention Data Verification Market Research Communication

Catering Assistant

Morine Bakery & Catering

Jan 2021 - Dec 2022 (1 year 11 months)

Managed food service operations and event logistics for indoor and outdoor events, and oversaw inventory management to support smooth event delivery.

Inventory Management Logistics Food Service Team Collaboration Attention To Detail

Customer Service Representative

Oasis Outsourcing

Jan 2018 - Dec 2019 (1 year 11 months)

Contacted prospects, presented products, and answered client questions while generating leads and upselling, contributing to improved customer engagement and sales performance.

Customer Service Lead Generation Cold Calling Upselling CRM Active Listening Relationship Building Negotiation

Education

Degrees, certifications, and relevant coursework

Nairobi Institute of Business Studies

Diploma, Hairdressing and Beauty

2018 - 2019

Diploma in Hairdressing and Beauty completed at Nairobi Institute of Business Studies covering practical and theoretical aspects of hairdressing and beauty services.