@fraymondngwenya
IT Technical Manager at Osprey Technologies managing 500+ client endpoints weekly across multiple environments.
South AfricaAt Osprey Technologies, I manage 500+ client endpoints weekly and provide remote support across multiple environments. I administer Microsoft 365 and endpoint deployments, and oversee patch management and troubleshooting.
I also maintain Windows Server and network environments, and support backup and recovery processes for client infrastructure. As an IT Infrastructure & Systems Engineer at Osprey Technologies, I managed infrastructure across KAS and Foodserv Solutions, supporting 500+ devices.
Work history, roles, and key accomplishments
Osprey Technologies
Aug 2025 - Present (1 year 2 months)
Manage 500+ client endpoints weekly through Kaseya VSA X while maintaining remote support coverage across multiple environments. Administer Microsoft 365, endpoint deployments, identity and access tasks, and cloud productivity services across client environments.
Osprey Technologies
Jan 2019 - Present (7 years 9 months)
Managed enterprise infrastructure across KAS and Foodserv Solutions, supporting 500+ devices across multiple client environments. Administered Windows Server, Active Directory, and identity access services to support stable user and system access.
Degrees, certifications, and relevant coursework
Google IT Support Professional Certificate, Information Technology
Completed the Google IT Support Professional Certificate, covering IT support fundamentals and troubleshooting.
IBM Cybersecurity Analyst Professional Certificate, Cybersecurity
Completed the IBM Cybersecurity Analyst Professional Certificate, focusing on cybersecurity analysis and incident response.
Microsoft Cybersecurity Analyst Professional Certificate, Cybersecurity
Completed the Microsoft Cybersecurity Analyst Professional Certificate, covering security operations and threat protection.
Project Management Certificate, Project Management
Completed the Project Management Certificate from the University of Colorado Boulder, covering project management principles and practices.
Project Management Principles & Practices, Project Management
Completed the Project Management Principles & Practices certificate from the University of California Irvine.
Kaseya Certified Administrator (KCA), IT Management
Earned the Kaseya Certified Administrator (KCA) certification, demonstrating expertise in Kaseya VSA administration.
Software and tools used professionally
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