Esea Mhae Santiago

Perform monthly insurance verification for patients and prepare surgery cost estimations. Submit claims through payer portals (e.g., Waystar) and post payments accurately to patient accounts.

Efficiently managed the end-to-end processing of medical claims, ensuring accuracy and compliance with industry standards. Utilized established criteria to determine claim eligibility, leading to timely resolution of payment issues.

Proactively handled comprehensive records and ensured documentation accuracy for insurance claims. Assessed and processed medical claims, making informed decisions on approvals or denials based on set criteria.

Delivered exceptional assistance to healthcare providers, including doctors, nurse practitioners, and midwives. Managed accurate records, processed claims, and ensured adherence to industry regulations.

Studied Information Technology, gaining foundational knowledge in various IT concepts and applications. Completed coursework relevant to the field, preparing for a career in technology.