Franklin Parmar
@franklinparmar
Floor Manager and front office operations lead delivering smooth guest experiences and accurate payroll processing.
IndiaWhat I'm looking for
I’ve run floor operations and kept service standards tight at Black Bunny Vadodara (Whizlink Entertainment LLP), handling guest queries, complaints, and service recovery while supervising day-to-day flow.
Before that, I supported student journeys as a Student Success Companion (SSC) at Mentor Universe Study Abroad Consultancy—keeping client communication smooth, maintaining records, and backing operations.
On the front desk side, I’ve worked as a Receptionist cum Cashier at Nimaaya Women’s Centre for Health, managing patient interactions, billing, cash handling, and daily records.
Across QX Global Private Limited and earlier hotel roles, I handled payroll operations (timesheets, invoice/payment processing, statutory compliance) and owned front office execution—check-in/check-out, reservations, memberships, night audit, and coordinating with housekeeping/engineering/reservations.
Experience
Work history, roles, and key accomplishments
Floor Manager
Whizlink Entertainment LLP
Jun 2025 - Jan 2026 (7 months)
Managed floor operations and ensured smooth guest experience. Supervised staff and maintained quality service standards.
Student Success Companion
Mentor Universe Study Abroad Consultancy
Mar 2024 - May 2025 (1 year 2 months)
Assisted students with guidance and support throughout their journey. Handled client queries and maintained records.
Receptionist cum Cashier
Nimaaya Women's Centre for Health
Jan 2024 - Mar 2024 (2 months)
Managed front desk operations and handled patient interactions. Responsible for billing, cash handling, and maintaining records.
Payroll Administrator
QX Global Private Limited
Nov 2022 - Sep 2023 (10 months)
Responsible for generating invoices and processing payments. Processed timesheets and ensured payroll accuracy.
Training
Hotel Management Study – Singapore
Apr 2022 - Oct 2022 (6 months)
Completed 6 months of hotel management study program.
Front Office Executive
SE Transstadia – The EKA Club
Sep 2016 - Jul 2019 (2 years 10 months)
Welcomed guests and managed check-in/check-out. Handled club memberships, cashiering, and night audit.
Front Office Supervisor
The Cloud Hotel
Jul 2014 - Jul 2016 (2 years)
Supervised front office staff and operations. Handled guest queries, complaints, and reservations.
Front Office Assistant
YMCA International Centre
Apr 2012 - May 2014 (2 years 1 month)
Assisted in front desk operations and guest handling. Managed reservations and customer queries.
Industrial Training
The Grand Cambey Neesa Group
Jan 2011 - Jun 2011 (5 months)
Completed industrial training in hotel operations. Assisted in welcoming guests and supporting check-in/check-out processes.
Education
Degrees, certifications, and relevant coursework
DIMS Institute of Hotel Management
Diploma, Hotel Management
Completed a Diploma in Hotel Management from DIMS Institute of Hotel Management in 2011.
Nelson's Higher Secondary School
Higher Secondary, General
Completed Higher Secondary education from Nelson's Higher Secondary School in 2010.
St. Joseph's High School
Matriculation, General
Completed Matriculation from St. Joseph's High School in 2008.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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