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Franklin Nwosu

@franklinnwosu1

Customer Support Associate at BUZZ CHAT AGENCY who resolved 98% of customer issues through troubleshooting and communication.

Nigeria

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What I'm looking for

I’m looking for customer support work involving SaaS products and digital technology solutions, with availability for shifts, weekends, and rotating global time zones.

At BUZZ CHAT AGENCY, I handled customer enquiries through email, chat, and phone, helping users navigate product features and troubleshoot basic issues.

I logged and updated support tickets, resolved customer concerns or escalated complex issues, and assisted with billing and account enquiries. I resolved 98% of customer issues through troubleshooting and communication.

As a Customer Support / Technical Support Assistant, I also contributed to improving response times and support workflow efficiency through organized ticket tracking and follow-ups.

I’m interested in SaaS products and digital technology solutions, and I’m available for shift-based work, including weekends and rotating global time zones.

Experience

Work history, roles, and key accomplishments

Customer Support / Technical Support Assistant

Buzz Chat Agency

Jan 2023 - Jan 2025 (2 years)

Handled inbound customer enquiries via email, chat, and phone, providing timely and professional support. Assisted users with product navigation, features, and basic troubleshooting, and logged, tracked, and updated support tickets using online ticketing systems.

Customer Support Technical Support Ticketing Systems Troubleshooting Billing Support Account Support Communication Skills Time Management Remote Work

Administrative / Customer Service Assistant

Buzz Chat Agency

Provided daily administrative and customer support across multiple communication channels. Managed data entry, documentation, and client record updates with high accuracy, and assisted in scheduling, coordination, and follow-ups for client requests.