At UBS, I provide enterprise Windows 10/11 support for business users and executives. I coordinate Windows 11 deployment activities, from compatibility validation and endpoint readiness to post-deployment support.
At OptumServe, I supported Microsoft 365, Active Directory, and enterprise Windows environments, and provided executive support and user onboarding. I used PowerShell, BeyondTrust, TeamViewer, and ServiceNow to resolve technical issues and improve service desk turnaround.
Earlier, at the Metropolitan Transportation Authority, I delivered desktop support, administered Active Directory accounts, and performed Windows deployments and data migrations. I also mentored and trained new technicians.
