At Marcucci Guma y Asociados SRL, I run day-to-day IT support and infrastructure operations across Microsoft 365, Entra ID, Windows Server, Active Directory/GPO, networking, security, and backup services. I administer users, permissions, and MFA; troubleshoot identity, Exchange Online, SharePoint, OneDrive, DNS/DHCP, VPN, and connectivity issues; and maintain Veeam backup workflows.
I've built progressive enterprise support experience through L2 support at Toolsoft SRL, on-site support for Seidor's BASF account, and help desk support for Consultores en IT's Terminal 6 account. I take ownership of incidents from diagnosis through resolution, escalation, documentation, and follow-up.
