Josue Nasini

Manages up to 72 tickets per week across multi-client enterprise environments, delivering advanced L2/L3 support and maintaining high utilization rates. Owns end-to-end incident lifecycle and performs proactive health checks.

Delivered advanced remote L2 support for 50+ US-based healthcare practices, managing Windows and macOS endpoints. Diagnosed complex issues across Microsoft 365, Active Directory, networking, and VPN configurations.

Provided front-line remote technical support for Windows and macOS environments across US-based healthcare practices. Promoted to L2 within 6 months based on technical performance and client satisfaction.

Managed AV and IT infrastructure for corporate events at a major Oslo hotel, delivering real-time on-site technical support under time-critical conditions with zero tolerance for downtime.

Administered Active Directory, Group Policy Objects, and Windows Server infrastructure for a large-scale enterprise logistics environment. Managed Microsoft 365, Exchange Online, and Azure AD, and enforced endpoint security policies.

Delivered on-site and remote L1/L2 technical support for Windows users across a multi-site enterprise environment, achieving 95% issue resolution within SLA timelines. Managed full asset lifecycle and installed/configured hardware and software.

Provided multi-platform end-user support across multiple SMB and enterprise client accounts, managing complete hardware fleets. Administered Active Directory, Microsoft 365, antivirus solutions, Windows Servers, and backup/disaster recovery systems.

Completed the Google Cloud Computing Foundations Certificate in March 2023.

Completed the Google Cybersecurity Professional Certificate in October 2023.

Completed the Google IT Support Professional Certificate in March 2022.

Completed the Network Design Fundamentals course in December 2020.

Completed the Cyber Security Essentials course.