At Wells Fargo Bank, I provided front-line technical support in English and Spanish, resolving hardware and connectivity issues for employees.
At United Protective Services, I delivered bilingual technical support across client sites, helping resolve hardware, software, and connectivity issues by phone and in person.
I managed password resets and account access within a Microsoft/Active Directory environment, following established procedures. I also supported remote connectivity for staff across multiple locations and documented support requests accurately.
At University of Houston – Downtown, I installed, configured, and troubleshot Windows and Mac systems and network equipment for end users. I hold a B.S. in Computer Science and a Google IT Support Professional Certificate.
