Hamed Adams
@hamedadams1
I resolve technical issues through structured troubleshooting and clear customer support.
United StatesWhat I'm looking for
I've monitored electronic security systems, investigated time-sensitive incidents, documented findings, and communicated issues to the right teams for resolution.
Through a Technical Support / Help Desk Lab, I've practiced troubleshooting Windows, user accounts, MFA, VPN, DNS, DHCP, connectivity, hardware, software, and applications. I use ServiceNow, Spiceworks, and Jira to document tickets, explain solutions clearly, and escalate issues appropriately while minimizing user downtime.
Experience
Work history, roles, and key accomplishments
Security Officer / Level 3 Security Officer
Houston, TX
Jan 2023 - Jan 2026 (3 years)
Monitored electronic security systems and responded to time sensitive incidents. Investigated incidents, documented findings, and communicated with personnel to support timely resolution.
Education
Degrees, certifications, and relevant coursework
Booker T. Washington High School
High School Diploma, General Studies
Completed high school education, earning a High School Diploma.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Portfolio
github.com/Hamedadams01/HamedadamsJob categories
Skills
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