Open to opportunities

Francisca Ekpah

@franciscaekpah

Message

I resolve customer issues and streamline remote administrative operations across email, chat, and ticketing.

Ghana

Message

What I'm looking for

I'm looking for a remote customer support or administrative role in a fast-paced, global team where I can manage client inquiries, resolve issues, and improve day-to-day operations across time zones.

I've supported Saleen Cocktails and Bar remotely, managing customer conversations across email, live chat, and Instagram while maintaining a 95% customer satisfaction rate.

I resolved technical and account-related issues for clients in multiple time zones, helping improve ticket resolution time by 25%.

I also managed more than 100 email inboxes, organized correspondence, and maintained digital filing systems so business documents stayed easy to access.

Alongside customer support, I prepare reports, presentations, and business documents, and collaborate with teams to improve administrative efficiency by 35%.

Experience

Work history, roles, and key accomplishments

Customer Support & Administrative Virtual Assistant

Saleen Cocktails and Bar

Jan 2022 - Jan 2025 (3 years)

Managed 90+ client inquiries through email, live chat, and Instagram, achieving a 95% customer satisfaction rate. Resolved technical and account-related issues, improving ticket resolution time by 25% and operational efficiency by 35%.