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Francis Annor

@francisannor1

Operations and executive support at Perkins Creative Digital Agency, where I cut missed deadlines by 35% across 50+ client accounts.

Ghana

Message

What I'm looking for

I'm available immediately for full-time work on any US time zone.

At Perkins Creative Digital Agency, I managed onboarding and daily operations for 50+ client accounts, coordinating work from kickoff through delivery. I standardized task tracking in Asana, Trello, and JIRA, cutting missed deadlines by 35%.

I also built Salesforce and Zendesk automations that reduced service turnaround time by 22%. Using Claude and ChatGPT for client emails, meeting summaries, and data extraction saved about eight hours a week.

Earlier, I supported executives and client teams at Tirah Team Ghana, managing calendars and 150+ emails a day. My experience also includes customer service at NHIA, responsive React.js and Next.js interfaces at WaveCore Technologies, and Salesforce Administrator certification.

Experience

Work history, roles, and key accomplishments

Client Operations Lead & Virtual Assistant

Perkins Creative Digital Agency

Mar 2025 - Aug 2026 (1 year 5 months)

Managed onboarding and daily operations for 50+ client accounts, coordinated handoffs between teams, and built tracking systems in Asana, Trello, and JIRA that cut missed deadlines by 35%. Used Claude and ChatGPT to draft emails and summarize meetings, saving about eight hours a week.

Asana Trello Jira Salesforce Zendesk Claude ChatGpt Client Onboarding Operations Management SOP Development Project Coordination

Project Coordinator & Front-End Developer

WaveCore Technologies

Feb 2024 - Jan 2025 (11 months)

Built responsive React.js and Next.js interfaces for applications serving 10,000+ monthly active users at 98% cross-browser compatibility. Coordinated schedules and priorities between designers, engineers, and product managers to keep releases on time.

React Next.js Frontend Development Project Coordination Sprint Planning Status Reporting

Administrative Lead & MIS Coordinator

National Health Insurance Authority (NHIA)

Jan 2023 - Nov 2023 (10 months)

Administered a confidential database of 5,000+ member records with 99.5% accuracy, managed user accounts and permissions, and produced weekly performance reports and compliance dashboards for branch leadership.

Database Management Data Auditing User Account Management Reporting Compliance MIS

Operations Coordinator & Customer Service Lead

National Health Insurance Authority (NHIA)

Feb 2021 - Oct 2022 (1 year 8 months)

Handled and coordinated 500+ customer interactions with 85% first-contact resolution and 4.7/5.0 satisfaction. Designed and delivered staff training on CRM navigation and process efficiency, lifting team productivity by 20%.

Customer Service CRM Training Process Improvement First Contact Resolutions

Office Administrator & Client Relations

Jumia Ghana

Aug 2020 - Jan 2021 (5 months)

Managed office administration, vendor relationships, contract administration, and procurement for software tools and services. Coordinated client communication and delivery between development teams and external stakeholders.

Office Administration Vendor Management Contract Administration Procurement Client Communication Jira Confluence

Remote Executive Assistant & Data Coordinator

Tirah Team Ghana

Mar 2018 - Jun 2020 (2 years 3 months)

Supported C-suite executives and client teams across EST, PST, and GMT, managing calendars and meeting preparation for 15+ recurring client accounts. Managed 150+ emails a day and reconciled client data with 99% accuracy.

Calendar Management Email Management Executive Support Data Reconciliation Asana Trello Google Workspace