Open to opportunities

Joseph Kofi Tettey

@josephkofitettey

Message

Proactive virtual assistant delivering reliable administrative, customer-support, and data solutions.

Ghana

Message

What I'm looking for

I seek a remote role providing administrative and customer-support responsibilities with collaborative culture, clear processes, and opportunities to improve workflows and deliver measurable efficiency gains.

I am a proactive Virtual Assistant with over 2 years of hands-on experience providing administrative support, customer service, and data management for remote teams. I consistently organize communications, manage calendars, and maintain accurate records to improve response times and operational efficiency.

My work includes organizing 500+ emails to eliminate missed communications, improving scheduling accuracy with Calendly and Google Calendar, and using Trello, Asana, and Excel to ensure deliverables are completed ahead of deadlines. I have supported procurement follow-ups, supplier coordination, and prepared professional reports and documents.

I value reliability, attention to detail, and confidentiality. I thrive in fast-paced remote environments, achieving high SLA adherence and measurable improvements in customer satisfaction and process efficiency.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Luca Braz

Jan 2025 - Present (10 months)

Organized and labeled 500+ emails to eliminate missed communications and improved response time by 40%; implemented Calendly and Google Calendar scheduling to reduce conflicts to zero and improve appointment accuracy 100%.

Scheduling Google Workspace Trello Data Entry Customer Support

Customer Success Agent

MarbilCare

Jan 2023 - Dec 2025 (2 years 11 months)

Managed high-volume client inquiries via Zendesk and LiveChat, maintained 95% on-time resolution rate and 98% SLA adherence, and produced weekly Excel reports that increased satisfaction scores by 10%.

Zendesk Live Chat Customer Support SLA Management Documentation

Administrative Assistant

M&C Group

Jan 2021 - Dec 2023 (2 years 11 months)

Coordinated executive schedules, travel, and high-volume email correspondence while maintaining confidential records and creating spreadsheets for reporting to support procurement and operations.

Scheduling Travel Coordination Microsoft Office Procurement Follow Ups Spreadsheets document preparation