Francis Annor

Led end-to-end project delivery and client operations for a digital consultancy serving SMBs across Ghana and international remote clients.

• Directed cross-functional teams of 8+ across design, development, and customer service, delivering 15+ client projects on time and within budget.
• Built and optimized CRM workflows in Zendesk, Freshdesk, and Salesforce, reducing SLA breaches by 18% and imp

Built and maintained production web applications for a South Africa-based technology firm, working fully remotely across time zones as the lead front-end contributor.

• Developed responsive, cross-browser web interfaces using React.js, JavaScript (ES6+), TypeScript, HTML5, and CSS3, achieving 98% compatibility across major browsers and devices.
• Integrated RESTful APIs and GraphQL endpoints, imp

Served in a triple-hat capacity spanning customer service, MIS administration, and IT operations for Ghana's national health insurance program -- one of the largest public-sector service delivery systems in West Africa.

• Achieved 85% first-contact resolution rate and 4.7/5 CSAT score handling 500+ daily beneficiary interactions across phone, in-person, and digital channels.
• Administered and ma

Selected for a competitive Korea Foundation (KOFIH) partnership program embedded within Ghana's National Health Insurance Authority to strengthen IT infrastructure and data systems.

• Analyzed management information systems (MIS) architecture, identifying 3 key optimization opportunities that informed the department's quarterly improvement roadmap.
• Supported backend database management, improvi

• Developed and shipped scalable, responsive web applications using React.js, JavaScript (ES6+), HTML5, and
CSS3 for enterprise SaaS clients across fintech, healthcare, and logistics sectors.
• Engineered lazy loading and code-splitting architecture that improved application load times by 30% and
reduced UI bug rates by 40%, directly increasing user engagement.
• Led code review processes for

• Provided comprehensive remote administrative and customer support via email and chat.
• Managed calendars, client records, and task tracking systems to enhance operational efficiency.
• Streamlined onboarding processes for new clients by coordinating documentation and CRM updates
• Managed software and hardware issues for over 30 connected computer systems
• Gave technical basic training to

Focused on real-world projects, UI/UX design

Pursuing a certificate in Full Stack Web Development with a focus on real-world projects and UI/UX design.