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Frances Okolo

@francesokolo

Customer Service Representative who handled chat support for Information Center and processed customer data with speed and precision.

Nigeria

Message

At Information Center, I delivered chat support to online customers and resolved inquiries efficiently while maintaining high satisfaction levels.

I also processed and entered customer data, focusing on speed, precision, and error-free records.

At Mayfare Center, I managed high-volume email correspondence and provided timely, professional responses.

I drafted and proofread business emails to maintain brand consistency. I’m HubSpot certified in inbound methodology and Sales Hub software, with customer service and chat support experience.

Experience

Work history, roles, and key accomplishments

Data Entry and Chat Support Specialist

Information Center

Jan 2021 - Jan 2023 (2 years)

Delivered prompt, accurate chat support to over 50 weekly online customers, resolving inquiries efficiently while maintaining high satisfaction levels. Processed and entered customer data with speed and precision, ensuring error-free records and seamless service delivery.

Data Entry Live Chat Customer Service Proofreading Time Management Attention To Detail Bilingual Communication HubSpot Email Platforms Microsoft Office Google Workspace WhatsApp Business

Email Curator

Mayfare Center

Jan 2020 - Jan 2022 (2 years)

Managed and organized high volume email correspondence, ensuring timely, professional, and accurate responses that improved client satisfaction. Drafted, proofread, and refined business emails to maintain brand consistency and enhance professional communication across stakeholders.

Email Management Correspondence Proofreading Professional Writing Customer Satisfaction Brand Consistency Stakeholder Communication