Open to opportunities

Fortune Uchechi

@fortuneuchechi

Message

Customer-focused operations professional excelling in service, compliance, and inventory management.

Nigeria

Message

What I'm looking for

I seek roles where I can leverage customer service, CRM expertise, and operations experience in a compliant, collaborative environment that supports growth and process improvement.

I am a value-driven operations and customer service professional with experience across healthcare administration, remote customer support, and retail inventory management. I consistently deliver results under tight deadlines, adapt quickly to new systems (EPIC, Five9, Zoho, Salesforce), and maintain compliance with regulations such as HIPAA while improving operational workflows.

My background includes coordinating care teams for UK providers, handling high-volume inbound/outbound billing inquiries for a U.S. health system, and leading inventory and operations at a retail firm. I bring strong communication, research, and organizational skills, plus a track record of using CRM platforms and SEO-informed content development to support business goals.

Experience

Work history, roles, and key accomplishments

Current

SBO Customer Service Rep

Current

Medsrv (AdventHealth)

Jun 2025 - Present (8 months)

Handle inbound/outbound billing calls (35+ daily, ~600 monthly) for AdventHealth facilities, update patient insurance and billing in Epic, send itemized bills, and ensure HIPAA-compliant resolution of inquiries.

Customer Service Five9 Insurance Billing HIPAA

Administrative Consultant

Adada Care Services

Mar 2023 - May 2025 (2 years 2 months)

Recruited and onboarded care staff per UK regulations, maintained compliance documentation, managed CRM operational data and rotas, coordinated schedules, and supported audits and inspections.

Recruitment Onboarding Care Coordination Compliance Management Audit

Head of Operations

Bundmart Nigeria Limited

Jan 2020 - Aug 2022 (2 years 7 months)

Managed day-to-day operations and workflows, implemented inventory control systems, maintained accurate inventory and transaction records, and supported processes to strengthen the company brand.

Operations Management Inventory Control Stock Tracking Process Improvement Team Coordination

Content Writer / Developer

Celestreet Media Firm

Jan 2016 - Jan 2018 (2 years)

Produced well-researched, SEO-optimized content across sectors, monitored trends to increase site visibility, and contributed to higher website traffic through targeted articles.

Content Writing SEO Research Trend Analysis Content Strategy

Customer Service Representative

OUTCESS

Feb 2015 - Dec 2015 (10 months)

Provided support for Airtel customers, conducted telemarketing for value-added services, resolved customer inquiries, and escalated issues to advanced support channels while achieving VAS sales targets.

Customer Support Telemarketing VAS Sales Escalation Management Telecommunications

Quality Control Analyst

Ranbaxy Nigeria Limited

Mar 2013 - Sep 2013 (6 months)

Performed QC tests on production samples (viscosity, pH, conductivity, density), analyzed finished products for compliance, operated lab instruments, and maintained QC documentation.

Quality Control Regulatory Compliance Sample Analysis Documentation