amalokwu jerry

I am a results-driven Customer Support & Operations professional with 2+ years of remote and in-person experience delivering exceptional client experiences across healthcare, freelance, and platform-based environments. I prioritize empathetic problem-solving, precise documentation, and fast response times to achieve high satisfaction and retention.

I've led initiatives that improved first-contact resolution to over 95%, reduced onboarding time by 50%, and increased client retention by 35% through systematic feedback loops and streamlined workflows. I consistently maintain rapid response SLAs (average ~1–2 hours) while managing high volumes across time zones.

My background includes hospital administration, freelance content and research, and platform-based customer support where I built knowledge bases, standardized templates, and operational reporting that boosted efficiency and accuracy. I thrive in fast-paced, fully remote roles where I can scale support operations and mentor process improvements.