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Fortune Ezeama

@fortuneezeama

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Customer service representative seeking to support customers, resolve concerns, and contribute to organizational goals.

Nigeria

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What I'm looking for

I'm seeking a Customer Service Representative role where I can deliver excellent customer support, resolve concerns efficiently, and contribute positively to organizational goals.

At Abia StateUniversity Teaching Hospital, I interacted with patients, caregivers, and healthcare teams, maintained patient records, and assisted with concerns under supervision.

During medical outreach programs with Adventist Student Fellowship, Aba, I assisted community members with registration and inquiries, supported basic health screenings, and shared preventive healthcare information.

As a freelance content creator, I create written, visual, and multimedia content for online platforms and respond to audience inquiries and feedback.

Experience

Work history, roles, and key accomplishments

Current

Content Creator / Freelancer

Current

Freelance

Jan 2021 - Present (5 years 9 months)

Created engaging written, visual, and multimedia content for various online platforms, including social media posts, videos, and graphics. Managed content-related tasks independently while meeting deadlines and maintaining quality standards.

Content Creation Social Media Video Production Graphic Design Communication Skills Time Management

Clinical & Communication Experience

Abia State University Teaching Hospital

Jan 2023 - Jan 2026 (3 years)

Interacted professionally with patients, caregivers, and healthcare teams daily, developing strong communication and interpersonal skills. Maintained accurate documentation and assisted with resolving patient concerns under supervision.

Communication Skills Interpersonal Skills Documentation Teamwork Patient Care

Medical Outreach Volunteer

Adventist Student Fellowship

Jan 2023 - Jan 2025 (2 years)

Assisted community members with registration, inquiries, and general support during medical outreach programs. Conducted vital signs assessments, supported basic health screening, and educated community members on preventive healthcare practices.

Patient Support Vital Sign Assessments Health Education Communication Skills Teamwork

Health Awareness Campaign Volunteer

Abia State University Teaching Hospital

Jan 2024 - Dec 2024 (11 months)

Supported the organization and coordination of health awareness activities during World Kidney Day campaigns. Assisted attendees during health screening and educational activities, and maintained accurate documentation.

Health Education Event Coordination Communication Skills Documentation

Education

Degrees, certifications, and relevant coursework

Abia State University

Bachelor of Medicine, Bachelor of Surgery (MBBS), Medicine

2017 -

Activities and societies: Member, Abia State University Medical Students' Association

Pursuing a Bachelor of Medicine, Bachelor of Surgery (MBBS) degree, with clinical training and communication experience at Abia State University Teaching Hospital.